Order status
Orders placed Mon–Fri before 14:00 EST typically ship same day. You’ll receive tracking by email as soon as your item leaves our facility.
Contact Gucci Tote Bag Support
We’re here to help with orders, shipping, returns, product questions, and authentication.
Send us a message
Typical reply within 1 business day. All fields marked with * are required.
Popular support topics
Shipping & delivery
Free insured ground shipping within the US. Expedited options available at checkout. Signature may be required for higher-value items.
Returns & exchanges
Eligible returns accepted within the window defined in our policy. Items must include all original materials and tamper seal intact.
Authentication
Every bag undergoes a two-step audit and ships with documentation and a tamper-sealed pack. Contact us for verification photos.
Product availability
Inventory is live. If an item is listed as in stock, it is ready to ship from our US facility unless marked Pre-Order.
Repairs & care
We offer care guidance and can help coordinate repairs where applicable. Include clear photos for faster assistance.
FAQ
How quickly will I get a reply?
We aim to reply within 1 business day. Messages with order numbers are prioritized.
Can I change or cancel my order?
If your order hasn’t shipped, we can often modify shipping details or cancel. Contact us as soon as possible with your order number.
What packaging should I expect?
All orders include authenticity documentation and tamper-sealed packaging. We photograph the exact item prior to shipment.
Do you ship internationally?
At this time we ship within the United States. Contact us for special requests.
Do you have a phone number?
We currently support customers via email for the fastest, documented resolution. If a call is required, we’ll schedule one via email.
Shop authenticated Gucci favorites
Explore curated totes and crossbody icons: Marmont, Dionysus, Blondie, Diana and more—inspected, authenticated, and ready to ship in the USA.
Browse new arrivals