Where We Ship
- All 50 U.S. states and Washington, D.C.
- Puerto Rico and U.S. territories
- APO/FPO/DPO military addresses
- PO Boxes via USPS (select methods only)
International shipping is not available at this time.
Shipping Information
Fast, insured, and secure delivery within the United States. Signature required for high‑value orders.
Insured
Tracked
Signature on $1,000+
Processing Times
- Order cutoff: 2:00 PM ET, Monday–Friday
- Same‑day ship: Orders placed before cutoff
- Next business day: Orders placed after cutoff or on weekends/holidays
- Pre‑order items: Ship within timeframe shown on product page
Shipping Methods & Estimated Transit
Standard
3–5 business days
Most addresses; insured and tracked
Expedited
2 business days
Order by 2:00 PM ET
Next‑Day
1 business day
Order by 2:00 PM ET
Transit times are estimates and begin when your order ships. Weather and carrier delays may affect delivery.
Carriers & Packaging
- UPS, FedEx, or USPS based on destination and method
- Full insurance and end‑to‑end tracking
- Tamper‑sealed packaging with authenticity documentation
- Discreet exterior labeling for security
Signature Requirements
- Signature required for orders over $1,000
- Optional signature for orders under $1,000 (may be selected at checkout when available)
- Some locations may require signature at carrier discretion
Order Tracking
We’ll email your tracking link as soon as your order ships. You can also reply to your confirmation email for updates.
- Tracking link activates once scanned by the carrier
- Multiple‑item orders may ship separately
- Pre‑shipment status can take up to 24 hours to update
Address Changes & Delivery Issues
- Address changes are possible before shipment only—contact us immediately
- Undeliverable or refused packages may incur reshipment fees
- For lost or damaged packages, contact us within 5 days of the last tracking update
For security, we cannot reroute packages to a different address once shipped. Delivery to freight forwarders may be declined.
Taxes & Duties
- Applicable state and local sales tax calculated at checkout
- No duties for U.S. shipments
Returns
We want you to love your purchase. To initiate a return or learn more about eligibility and timelines, visit our Return Policy below.
Shipping FAQs
When will my order ship?
Orders placed by 2:00 PM ET, Monday–Friday, ship the same business day. Orders placed after 2:00 PM ET ship the next business day.
Do you ship to PO boxes?
Yes, via USPS for eligible methods. Expedited and Next‑Day shipments require a street address.
Can I request no signature?
For orders under $1,000, you may be able to waive signature at checkout where available. For orders $1,000+, signature is required for insurance and cannot be waived.
My tracking shows delivered, but I can’t find my package.
Please check with household members and neighbors first, and look for carrier delivery notes. If still missing after 24 hours, contact us at [email protected] so we can assist with a carrier trace.
How are pre‑order items shipped?
Pre‑orders ship within the timeframe noted on the product page. You’ll receive a separate shipment confirmation and tracking when the item leaves our facility.
Can I cancel or edit my order?
We can cancel or edit orders before they ship. Contact [email protected] with your order number as soon as possible.
Need Help with Shipping?
Our New York–based team is here Monday–Friday, 9:00–18:00 ET, and Saturday, 10:00–16:00 ET.